Refund & Cancellation Policy
Last Updated: 22/8/2026
1. Introduction
At NISM Papers, we strive to provide high-quality NISM exam preparation services. This Refund and Cancellation Policy explains the circumstances under which refunds may be granted. Please read this policy carefully before making a purchase.
2. General Refund Policy
⚠️ Important: All sales are generally final. Refunds are provided only under specific circumstances outlined below.
Once you purchase a subscription plan and gain access to our content, refunds are typically not provided. However, we understand that exceptional circumstances may arise, and we review refund requests on a case-by-case basis.
3. When Refunds Are Granted
3.1 Technical Issues (100% Refund)
You are eligible for a full refund if:
- Platform is completely inaccessible for more than 48 consecutive hours
- Major technical issues prevent you from accessing purchased content
- Content is significantly different from what was advertised
- You can provide evidence of the technical issue
Time Limit: Request must be made within 7 days of purchase.
3.2 Duplicate Payment (100% Refund)
If you were charged multiple times for the same subscription due to a technical error, the duplicate amount will be refunded in full.
Time Limit: Request must be made within 30 days of the duplicate charge.
3.3 Accidental Purchase (Partial Refund)
If you accidentally purchased the wrong plan or course:
- Within 24 hours: 90% refund (minus payment gateway fees)
- After 24 hours but within 48 hours: 50% refund
- After 48 hours: No refund
Condition: You must not have accessed more than 10% of the course content or taken any mock tests.
3.4 Service Not as Described (Case-by-Case)
If the service significantly differs from what was advertised, we will review your case and may provide a partial or full refund at our discretion.
Time Limit: Request must be made within 7 days of purchase with detailed explanation.
4. Non-Refundable Situations
❌ No refunds will be provided in the following cases:
- Change of Mind: You simply decided you no longer want the subscription
- Exam Failure: You did not pass the NISM exam (our platform provides preparation tools, not guaranteed results)
- Content Already Accessed: You have accessed more than 10% of content or taken mock tests
- Subscription Expired: Your subscription period has ended
- Partial Subscription: You want a refund for unused days of your subscription
- Found Free Alternatives: You found free study materials elsewhere
- Account Violation: Your account was suspended due to Terms of Service violations
- After Time Limit: Refund request made after applicable time limits
5. Cancellation Policy
5.1 No Auto-Renewal: Our subscriptions do NOT auto-renew. You can simply choose not to renew when your subscription expires.
5.2 Account Closure: You can close your account at any time by contacting support. However, closing your account does not entitle you to a refund for the remaining subscription period.
5.3 Access After Cancellation: If you close your account before your subscription expires, you will retain access until the end of your paid period.
6. How to Request a Refund
Step 1: Contact Support
Email us at refunds@nismpapers.com with the following information:
- Your full name and registered email address
- Order ID or transaction ID
- Date of purchase
- Reason for refund request
- Supporting documentation (if applicable)
Step 2: Review Process
Our team will review your request within 3-5 business days. We may contact you for additional information if needed.
Step 3: Decision
You will be notified via email whether your refund request has been approved or denied, along with the reason.
Step 4: Refund Processing
If approved, refunds will be processed as follows:
- Credit/Debit Card: 7-10 business days
- UPI: 3-5 business days
- Net Banking: 5-7 business days
Note: Refund timeline depends on your bank's processing time.
7. Payment Gateway Fees
Please note that payment gateway fees (typically 2-3% of transaction amount) are non-refundable and will be deducted from any approved refunds. This is charged by the payment processor and is beyond our control.
8. Chargebacks and Disputes
⚠️ Please contact us BEFORE initiating a chargeback with your bank.
If you initiate a chargeback or payment dispute without first contacting us:
- Your account will be immediately suspended
- You will lose access to all purchased content
- We reserve the right to pursue legal action for fraudulent claims
We are committed to resolving all disputes fairly. Please give us the opportunity to address your concerns before escalating to your bank.
9. Plan Exchange Policy
If you wish to switch to a different course or extend your subscription:
- Upgrade: Pay the difference between plans (within 7 days of original purchase)
- Downgrade: Not available (no partial refunds)
- Course Change: Available within 48 hours of purchase if less than 10% content accessed
10. Contact for Refund Requests
Refunds Email: refunds@nismpapers.com
Support Email: support@nismpapers.com
Contact Page: Visit Contact Us
Response Time: We aim to respond to all refund requests within 3-5 business days.
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy.
📝 Quick Summary
- ✅ Full refund for technical issues (within 7 days)
- ✅ Full refund for duplicate payments (within 30 days)
- ⚠️ Partial refund for accidental purchase (within 24-48 hours)
- ❌ No refunds after content accessed or time limits passed
- 💬 Contact refunds@nismpapers.com for assistance